Privacy Policy

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Who we are

Hero Protective Alloys
http://heroalloys.com/
Effective January 1, 2013 / Revised and Updated May 15, 2018

General Information
Hero Protective Alloys takes your privacy seriously. Please read the following information to learn more about our privacy practices.

This policy covers what personally identifiable information Hero Protective Alloys collects and how it is treated. Personally identifiable information is information that can be used to identify visitors to the http://heroalloys.com Web Site. This information may be limited to an IP address or extend to personally identifiable information such as your name, address, email address, or phone number.

This policy only applies to http://heroalloys.com and does not extend to the practices of other Web Sites that we may link to, companies that we do not own or control, or to people that we do not employ or manage.

Contact Information

We invite you to contact us if you have questions about this privacy policy.

Our Internet address is located at http://heroalloys.com

Hero Protective Alloys
400 Watt Drive
Fairfield, CA 94534 USA

You may contact us by e-mail at info [at] heroalloys.com

Dispute Resolution
Hero Protective Alloys is committed to resolving any dispute you may have regarding our privacy policy quickly and efficiently.
Disputes will be handled by our customer service representative. Our customer service will promptly correct any errors.

What data we collect and why we collect it

Website Visitor Analytics Information

When visiting websites, certain information about you and your computer can sometimes be collected. This section explains what information Hero Protective Alloys collects, and how it is used.

Information Collected - What information do we collect and why? We collect the following identifiable information about our website visitors:
> Non-personally identifying google analytic data
> Form submissions that include submission IP address with field data submitted - see form submission below

We collect non- personally identifiable information for the following reasons:
> To identify marketing campaign effectiveness and to adjust the website based on how people are using information we publish.
> Cookie and session information allows us to understand how users view our digital edition and when flash or HTML5 sessions aspects provide insight or trends by site visitors

Analytics
If you wish to learn more about excluding your visit to websites utilizing Google analytics, see: https://support.google.com/analytics/answer/181881?hl=en

Cookies
Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Technology partners who utilize session cookies are listed below in this policy with their respective privacy policy pages.

Requested information via form submission

If you utilized our web form to receives production information or quotes from a local distributor, your contact details will be share with distributors to fulfill your request. These vendors are responsible for their opt-out and privacy policy as you engage them for follow up communication on your request.

Opt-out following a request
If for any reason, you are not able to easily opt-out of any communication sent by us or a distributor, please utilize the contact us email address above and we will remove your information and directly contact the distributor to advise that you wish your contact information removed and do not wish to receive additional communication.

Technology partner data access

We do not share data with vendors who are not contracted or partners involved in delivery of goods or services related to our business purpose. We do not sell data from marketing contacts or customers to 3rd parties.

Contracted service vendors who process or have access to information collected:

Wufoo - Cloud Based Web Form Vendor /
Privacy Policy: https://secure.wufoo.com/privacy/

Uberflip - Digital Editions Vendor /
Privacy Policy: https://www.uberflip.com/legal/privacy-policy/

Advontemedia - Website CMS Management /
Privacy Policy: https://advontemedia.com/contact/privacy-policy/

Data retention

Information is archived periodically when no active transactions or communication has occurred in over 2 years or when we have received notification that a business for an existing contact has changed ownership or closed. Cookies from our site expire within 1 year.